Salesforce Service Cloud Engineer
Richemont
Remoto
The Salesforce Service Cloud developer will operate within the Client Platforms area, part of Group Platforms. You will be joining a dynamic team where you will support our Rendez-Vous product team by developing new SF features within the team.
Richemont Rendez-Vous solution aims at improving the experience of Customers, Sales Associates and Client Relation Centre Ambassadors through a unique tool fully integrated with all the client touchpoints.
- Ability for a client to book an appointment online, in the boutique or through the CRC.
- Ability for Richemont staff (Boutique, CRC,…) to create, search, reschedule, cancel appointments notifying the client.
- Full integration with Richemont CRM to search, link or enrich customer records.
- Support physical and virtual appointments as well as appointments in external boutiques and wholesalers’.
- Measure use and conversion.
- Manage boutique queues and waiting time.
- Ensure the usability of RDV features.
- Cooperate with agile team to understand, refine and estimate requirements.
- Implement new features requested by the Product Owner.
- Engage in code reviews, testing, and debugging to guarantee quality and performance.
- Produce significant, reusable, scalable code that adheres to industry standards and best practices.
- Ensure bug fixing.
- Ensure traceability through Jira (agile project management tool).
- Actively participate to regular agile meetings (Daily Meeting, Sprint planning, Sprint review, Sprint retrospective).
- A specialist who has solid experience in back/front-end development on Salesforce platform.
- Understanding of security models.
- Has experience with REST integrations.
- Knows basics of administration
- Main skills required :
- Apex, LWC
- REST
- Security model
- Experience cloud
- Bachelor's or Master degree in Computer Science or Software Engineering.
- Minimum 4 years of experience in Salesforce software development.
- Excellent problem-solving, communication, and leadership skills.
- Strong knowledge of Agile methodology, experience with Jira and Confluence suitable.
- Previous exposure to test automation technologies and best practices is a plus.