Project Manager

About the Company

CDS, an HPE company (CDS), is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE). The company provides field service capabilities to HPE customers while delivering the difference in business-focused , including application development, support and maintenance, virtualisation, automation, cloud and infrastructure administration.

CDS operates across 11 European countries and employs more than 1,600 talented employees. As an HPE company, CDS embodies HPE’s values and remains committed to delivering excellence for both employees and customers.

About the Role

We are looking for an experienced profile to lead projects and service delivery operations in order to ensure the successful execution of IT managed services. In this position, you will ensure that services are consistently met and aligned with business priorities.

The ideal candidate combines account management expertise, IT service management knowledge, and excellent communication skills to deliver an outstanding customer experience

Key Responsibilities

• Ensure the successful delivery of managed services in line with contractual agreements, SLAs, and service scope.
• Act as the primary point of contact for customers on operational and service delivery matters.
• Coordinate incident management, monitoring, operational processes, and support activities.
• Align service delivery with ITIL/ITSM best practices and customer business objectives.
• Customer & Stakeholder Management
• Build and maintain strong relationships with customers, IT leaders, and business stakeholders.
• Understand customer needs and translate them into effective service strategies.
• Proactively manage risks, resolve concerns, and improve customer satisfaction.
• Communicate service performance, incidents, and action plans clearly and effectively.
• Lead the management of critical incidents and escalations.
• Ensure timely and effective resolution of complex service issues.
• Coordinate communication between customers, technical teams, and support organizations.
• Drive preventive actions to reduce recurring issues and operational disruptions.
• Governance & Continuous Improvement
• Analyze KPIs and operational metrics to identify improvement opportunities.
• Recommend and implement service enhancement initiatives.
• Ensure compliance with agreed service scope and contractual commitments.

Required

Qualifications & Experience

• Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field.
• 3-4 years of experience in Service Delivery or similar.
• Strong understanding of IT infrastructure,
• Excellent communication, stakeholder management, and customer engagement skills.
• Proven experience managing service performance, customer expectations, and complex operational environments.

Grow your potential. Deliver the difference.

At CDS, we are committed to being an equal opportunities employer. We attract, develop and retain talented individuals based on theirs skills, experience and potential, regardless of race, ethnicity, religion, gender, sexual orientation, age, disability or any other protected characteristic.

Visit Our Privacy Policy Here

https://www.hpecds.com/policies/recruitmentNotice.html

Here You Can Access Our GDPR Policy

https://www.hpe.com/us/en/legal/privacy.html

Your next opportunity starts here. Join CDS and deliver the difference.

#WeDeliverTheDifference