Customer Representative (French-speaking) - Streaming Service Project - Remote
Concentrix
Customer Representative (French-speaking) - Streaming Service Project - Remote
Job Description
Experience the power of a game-changing career!
Streaming & Entertainment | Lisbon | Remote
Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.
And so, for our client, a leading global entertainment and digital streaming company, we are looking for Customer Service Representatives in Lisbon, Portugal.
What’s in it for you?
- 100% remote work from the Lisbon area, Portugal
- Competitive salary + performance bonus
- Full-time position with an indefinite contract
- Fully paid training
- Career development opportunities
- Free Learning and Leadership Development programs
- Bring-a-Friend referral bonus
- Opportunity to work in an international and dynamic environment
What will you do?
As a Customer Service Representative, you will support viewers and help them get the most out of their digital entertainment experience.
- Assist viewers via phone and/or chat with their questions and requests
- Provide account and application support, including assistance with software functionality
- Troubleshoot technical issues related to system configurations and network settings
- Provide accurate and real-time information to resolve customer inquiries
- Guide viewers through digital streaming services and related features
- Contribute to creating a positive and engaging customer experience
- Ensure a high-quality service throughout every interaction
- High level of French, written and spoken
- Good level of English, written and spoken
- Passion for the entertainment and media industry
- Familiarity with digital streaming services and devices
- Excellent communication skills, empathy and team spirit
- Strong problem-solving skills and a customer-focused approach
- Positive, proactive and solution-oriented attitude
- Comfortable working with technology and digital platforms
Ready to shape the future?
Apply today and join our international remote team in Lisbon!
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.