English Customer Support – AI Tech

You’ll be joining the support team of one of the world’s largest tech companies, owner of some of the most-used social media and messaging platforms on the planet.

Your mission: provide English support to subscribers of the client’s premium AI subscription that brings next-level AI features to its family of apps. You’ll help users with their subscription, troubleshoot technical issues, and guide them through the AI tools.

Junior profiles are welcome. No prior experience needed, we train you from scratch. What we’re looking for: strong English, empathy and an interest in AI.

40h per week (8h per day + 1h lunch), Monday to Sunday, on the shift pattern you choose with the recruiter.

You’ll work in a modern building in the Entrecampos district of Lisbon, a lively business area with easy access by metro, train and bus. International team, 32 languages spoken, average age 25. Young, dynamic and friendly atmosphere.

We’re hiring on two different shift patterns so you can pick the one that fits your lifestyle. The recruiter will match you with the right one during the interview:

Day shift, rotating within the 07:00 to 22:00 window

Night shift, between 22:00 and 07:00 (with a +25% night premium on your base salary)

Training: 2 weeks paid 185,60€

• Support subscribers via email, chat and phone on sign-ups, renewals, billing and account management across the client’s apps

• Troubleshoot technical issues and guide users through native features

• Perform targeted outbound calls when needed to resolve inquiries faster and deliver a more personalized experience

• Educate subscribers on exclusive AI features to maximize platform value

• Spot recurring issues and share feedback with the team
  
  

• Private health and dental insurance from day one

• Christmas and Holiday allowances (paid monthly)

• €7/day meal card (tax-exempt)

• 22 days of paid holiday

• Uncertain Term Contract (12 months) → permanent after 2 years
  
  

Base monthly gross: ~€1,238 (base salary + allowances + meal card included).
Variable productivity bonus up to €300/month based on performance.
Night premium: +25% on base salary (per Portuguese law) → adds ~€234/month for a full night shift.

Total potential gross per month, depending on your shift:

Day shift: up to ~€1,540 (bonus included)

Night shift: up to ~€1,781 (night premium + bonus included)

• EU nationality or valid Portuguese work permit

• Native or fluent English (spoken and written)

• Valid diploma (secondary school minimum)

• Genuine interest in AI and social media

• Flexibility to work the shift pattern you choose (day or night), Monday to Sunday

• Clean criminal record
  
  

You should apply if:

• You want to work for a global tech leader at the forefront of AI

• You want to choose a schedule that fits your life: classic day shift, or permanent nights with a 25% premium

• You want hands-on exposure to cutting-edge AI products

• You want to live in Lisbon: culture, beaches, sunny lifestyle

• You’re ready to step out of your comfort zone and grow
  
  

Step 1 : Presentation call (5-10 minutes)

Step 2 : Online tests (20 minutes)

Step 3 : Interview (30 minutes)