Key Account Manager - Financial Services

This Key Account Manager (Financial Services) role focuses on developing strategic client relationships, driving business growth, and managing strategics accounts.

Client Details

Our client is a technology consulting firm specialising in AI-led transformation, helping businesses and public institutions improve efficiency and drive digital growth.

Description

Build and nurture strong client relationships:

• Establish and maintain trusted relationships with key clients, acting as their primary point of contact and ensuring their long-term satisfaction.
• Develop a deep understanding of client needs, goals, and challenges, anticipating their requirements and proposing tailored solutions.

Drive new business opportunities:

• Identify and develop new business opportunities with existing clients, expanding the service portfolio and increasing account profitability.
• Collaborate with internal teams (sales, marketing, delivery) to develop compelling proposals and ensure the delivery of effective solutions.

Manage key accounts:

• Manage a portfolio of key clients, overseeing project progress, ensuring adherence to deadlines and budgets, and maximising delivered value.
• Monitor account performance, analyse key metrics, and implement measures to improve performance and profitability.
• Ensure effective communication between clients and internal teams, resolving issues and guaranteeing client satisfaction.

Other responsibilities:

• Negotiate contracts and commercial agreements with clients.
• Stay abreast of market trends and client needs.
• Represent the company at industry events and conferences.
• Contribute to the development of sales and marketing strategies.

Profile

• A bachelor's degree in business, engineering, marketing, sales, or a related field;
• Proven experience in sales, account management, or a related field (5 years minimum);
• Strong problem-solving skills to address client issues and challenges effectively;
• Strategic thinking and the ability to develop and execute account plans to achieve objectives;
• Experience in the IT sector in which the company operates can be a significant advantage;
• Proficiency in sales techniques, including negotiation, closing deals, and upselling or cross-selling products/services.
• Exceptional relationship-building and interpersonal skills to establish and maintain strong client relationships.
• Ability to adapt to changing market conditions, client needs, and internal processes.
• Capability to speak, understand, read and write English at a professional level.

Job Offer

• Career progression opportunities within a growing technology consulting company.
• Continuous professional development and learning opportunities.
• High level of autonomy and visibility within the organisation.