Mgr-Retail
The Ritz-Carlton Hotel Company, L.L.C.
Remoto
Job Number 26147507
Job Category Retail & Gift Shops
Location Estrada da Lagoa Azul Linho, Quinta da Penha Longa, Sintra 2714-511, PortugalVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Position Title:
Retail Manager – Individual Contributor
Date Created:
October, 2011
Functional Job Family:
Retail/Gift Shops
Primary Job Family:
Individual Contributor
Career Band:
Red
Reports to:
Department:
JOB SUMARY
Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with Corporate Retail Services. Oversees the development of product and physical layout of the store and helps establish retail goals for the property. Position works to successfully execute retail operations, continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 4 years experience in the retail or related professional area.
- 2-year degree from an accredited university in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major; 2 years experience in the retail or related professional area.
Managing Department Operations and Budgets
- Manages day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.
- Serves as a role model to demonstrate appropriate behaviors.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors the inflow of ordered materials and the maintenance of current materials.
- Ensures profits and losses are documented accurately.
- Purchases merchandise to be used or sold by organization.
- Manages all inventory control.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Ensures all Retail employees follow cash control procedures.
- Ensures all retail store records are maintained on a timely basis, including sales reports, invoices, end-of period reports, etc.
- Helps to develop and implement strategic plans for the retail store operation.
- Maintains proper purchasing techniques for appropriate retail categories.
- Maintains items at appropriate stock levels.
- Oversees store appearance, cleanliness and maintains visual merchandising standards and impact.
- Ensures that all employees have the proper uniforms, supplies and equipment.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Develops constructive and cooperative working relationships with others, and maintaining them over time.
- Ensures employees understand expectations and parameters.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes standardized merchandise, display and pricing standards.
- Ensures employees understand and comply with loss prevention policies to prevent accidents and control costs.
- Participates as needed in the investigation of employee and guest accidents.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Com mais de 100 hotéis premiados pelo mundo, o Ritz-Carlton Ladies and Gentlemen cria experiências excepcionais que acompanham os hóspedes muito após a estadia. Atraindo os melhores profissionais de hotelaria do mundo, que selecionam memórias duradouras, acreditamos que todo mundo alcança o sucesso quando tem a possibilidade de exercer criatividade, gentileza e compaixão.
Todos os dias, estabelecemos o padrão para um serviço de luxo especial prestado em todo o mundo, nos orgulhando de proporcionar excelência nos cuidados e no conforto de nossos hóspedes.
Seu papel será o de assegurar que os “padrões ouro” do The Ritz-Carlton sejam atendidos com a maior elegância e cuidado todos os dias. Estes padrões são a base do The Ritz-Carlton e nos orientam a melhorar a cada dia. Eles servem como fundação, e nossa crença na cultura interna que leva ao sucesso que rendeu a reputação do The Ritz Carlton como líder global em hotelaria de luxo. Como parte do nosso time, você aprenderá e demonstrará estes padrões ouro, que incluem nossa promessa para com os funcionários, nossa crença fundamental e nosso valores de atendimento. Nossa promessa para você é que oferecemos a chance de ter orgulho do seu trabalho e de quem trabalha com você.
Ao entrar para o The Ritz-Carlton, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.