French Travel Specialist in Lisbon | Day Shifts
BlueView Talent
Are you a problem-solver who enjoys helping people and delivering excellent customer experiences? Join a multicultural team where you will assist customers, handle different requests, and ensure smooth and efficient service throughout every interaction.If you have strong communication skills, enjoy working in a structured environment, and take pride in providing reliable solutions, this is an excellent opportunity to develop your career in an international customer service environment.
Role Overview:
As a Customer Service Specialist, you will be responsible for managing customer inquiries, assisting with service-related requests, and ensuring that each case is handled professionally and efficiently. You will support customers with account information, bookings, modifications, cancellations, and other service-related matters, providing clear guidance and appropriate solutions while following established procedures.
Key Responsibilities:
- Handle customer inquiries and provide professional assistance through available communication channels.
- Support customers with reservations, booking details, modifications, cancellations, and related requests.
- Provide accurate information regarding services, policies, procedures, and applicable conditions.
- Assist with payment inquiries, refunds, account information, and other customer-related matters.
- Investigate customer concerns and identify appropriate solutions based on individual needs.
- Manage complaints and sensitive situations with empathy, patience, and professionalism.
- Coordinate with internal departments and external partners to ensure timely resolution of customer requests.
- Maintain accurate records of customer interactions, updates, and case resolutions in internal systems.
- Follow company guidelines, quality standards, and operational procedures when handling customer cases.
- Identify complex issues and escalate them to the relevant departments when necessary.
- Achieve established KPIs related to customer satisfaction, service quality, productivity, and response times.
- Stay informed about company services, internal systems, policies, and procedures through continuous training.
- Language Skills: Fluent in French (C1/C2 level) and English (C1 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
- Competitive Salary: Attractive compensation that reflects your skills and experience.
- Language Bonus: Additional financial reward for your language proficiency.
- Performance Bonus: Recognition and rewards for achieving your targets and delivering excellent results.
- Meal Allowance: Daily support to help cover your meal expenses.
- Health & Life Insurance: Comprehensive coverage for your well-being and peace of mind.
- Onsite Work: Work from a professional and collaborative office environment.
- Professional Development: Ongoing training and opportunities to grow your skills and career.