German-Speaking Customer Service Agent, Automotive (Remote, Braga)
CallForTalents
Remoto
Key points
- Location: Braga, Portugal, a vibrant northern city known for its rich history, cultural heritage and growing modern infrastructure
- Work model: Fully remote. Preference is given to candidates already residing in Portugal
- Languages: German and English
- Schedule: Rotational shifts, Monday to Sunday (24/7 coverage), with two rotating days off, following the German schedule
- Compensation: Monthly gross salary paid over 14 months, plus a food allowance for each working day
- Relocation: Relocation support provided. Accommodation in Lisbon can be provided exceptionally, if necessary, for candidates relocating to Portugal
- Respond to customer inquiries by phone, chat and email, representing the client with professionalism and enthusiasm
- Use knowledge of automotive and digital products to troubleshoot and resolve issues effectively
- Keep clear and accurate records of customer interactions, resolutions and follow-ups in the CRM system
- Collaborate with colleagues to improve the overall customer experience
- Stay up to date on the latest offers, policies and services to give customers accurate and timely information
- Show warmth and enthusiasm in every customer interaction
- Ensure performance goals are met across all operations
- Meet client expectations for operational excellence, including high targets for quality, efficiency and customer journey improvement
- Fluent or native-level German and English
- Knowledge of automotive and digital products to troubleshoot and resolve issues
- Ability to maintain clear and accurate documentation
- Strong collaboration and communication skills
- Professionalism, enthusiasm, warmth and a customer-centric approach
- Commitment to staying updated on client offers, policies and services
- Candidates already residing in Portugal