Head of Operations (Lounges)

Revolut

Remoto

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 15,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We're looking for a Head of Operations to build and scale Revolut's global airport lounge network, from launching our first locations to managing a portfolio of lounges.

You'll own end-to-end lounge operations, ensuring each location delivers an exceptional customer experience while maximising commercial performance and operational efficiency.

We're looking for an entrepreneurial leader with expertise in airport lounges and building scalable operations across markets.

Up to shape what’s next in finance? Let’s get in touch.

What You'll Be Doing

Leading end-to-end operational readiness and launch of new airport lounges globally, coordinating with airport partners, operators, construction, design, and internal teams
Owning day-to-day operational performance across the lounge network, ensuring consistently high standards of service quality, customer satisfaction, and operational efficiency
Maximising lounge profitability by driving revenue growth, optimising capacity utilisation, developing ancillary revenue opportunities, and managing operating costs
Selecting, onboarding, and managing third-party lounge operators, establishing strict SLAs, performance targets, and governance mechanisms
Defining and continuously improving premium hospitality standards across F&B, staffing, facilities, and customer experience
Building scalable operating models, processes, reporting, and governance to support rapid expansion across multiple countries
Ensuring compliance with relevant airport, safety, security, and local regulatory requirements
Hiring, developing, and leading a high-performing operations team to support the growth of our global lounge network

What You'll Need

Extensive experience in airport lounge operations, including successfully opening and operating lounges, ideally across multiple countries
Experience managing multi-site airport lounge or premium hospitality operations, with direct accountability for operational performance and customer experience
Commercial and financial acumen, paired with experience managing P&Ls, improving profitability, optimising capacity utilisation, and driving revenue growth
An in-depth understanding of airport lounge operating models, including third-party operators, SLAs, airport requirements, hospitality standards, and F&B operations
A track record of building operational processes, infrastructure, and teams from scratch and scaling them across multiple locations
Solid stakeholder management skills, with experience working with airport authorities, operators, suppliers, and cross-functional teams
Excellent analytical and problem-solving skills, and the ability to use data to drive operational improvements and ROI-based prioritisation
An entrepreneurial mindset, capable of operating independently, and a willingness to be hands-on in a fast-paced, high-growth environment

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice