Customer Representative (Italian-Speaking) – Insurance Company
Concentrix
Customer Representative (Italian-Speaking) – Insurance Company
Job Description
Apply today and join Concentrix in Lisbon !
Insurance | Lisbon | On-Site
Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.
And so, for our client, a leading company in the insurance sector, we are looking for Customer Service Representatives in Lisbon, Portugal, to provide high-quality support to customers and assist them throughout their insurance journey.
What’s in it for you?
- Competitive salary + performance bonus
- Full-time with indefinite contracts
- Fully paid training
- Real career development opportunities
- Free Learning and Leadership Development programs
- Bring-a-Friend referral bonus
- Central location in Lisbon
- International and dynamic work environment
What will you do?
- Handle customer requests via phone and chat
- Provide clear and accurate information about insurance policies and services
- Process customer requests through the client’s policy administration system
- Prepare and send replies, contractual documents and relevant information by email or post
- Update customer and policy information
- Manage policy change requests and update payment details
- Process requests related to claims and cancellations
- Index and electronically archive documents
- Ensure a professional, clear and positive customer experience
- C2 level Italian (written and spoken)
- B2 level English
- Excellent verbal and written communication skills
- Professional, clear and diplomatic communication style
- Previous customer service experience is a plus
- Proactive, organized and self-motivated attitude
- Ability to work effectively as part of an international team
- Strong attention to detail and ability to follow procedures
Ready to shape the future?
Apply today and join our international team in Lisbon!
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.