S/4 Service Specialist
Siemens Energy
Your day begins by reviewing open incidents, service requests, backlog items, and key operational KPIs for S/4 procurement services. You coordinate with internal support teams and external partners to resolve critical issues, monitor service levels, and ensure business continuity.
You facilitate discussions between business stakeholders, S/4 process experts, and IT support teams to prioritize improvements, clarify requirements, and address recurring operational challenges. Throughout the day, you drive service governance, oversee provider performance, support audits and compliance activities, and ensure that operational documentation and support processes remain current and effective.
You continuously identify opportunities to improve user experience, automate manual activities, and increase service efficiency while ensuring a stable and scalable support model.
How You'll Make An Impact
- Own and continuously improve the end-to-end operational service delivery of S/4 procurement services and transactional processes globally.
- Ensure service excellence through effective management of incidents, requests, escalations, service providers, SLAs, and operational performance.
- Act as the trusted service partner to business stakeholders, process owners, IT teams, and external providers, driving governance and stakeholder alignment.
- Enable successful service transitions, releases, automation initiatives, and continuous improvement of procurement support capabilities.
- Lead the integrated support ecosystem for S/4 and connected procurement platforms, ensuring compliance, operational readiness, and business value realization.
- Manage and monitor the financial performance of the assigned service portfolio, including budget tracking, cost control, resource utilization, and forecasting
- 5+ years of experience in service management supporting SAP S/4HANA procurement processes, with strong knowledge of the SAP S/4HANA Procurement module (MM), operations, and business applications managing global business services within multinational organizations.
- Strong understanding of Source-to-Pay, Procure-to-Pay, Supplier Management, and Procurement Operations.
- Experience coordinating third-party providers and outsourced service delivery teams, monitoring KPIs, SLA compliance, service quality, productivity, and customer satisfaction.
- Knowledge of procurement-related workflows, transactional operations, and an understanding of supplier onboarding and master data management processes.
- Familiarity with IT Service Management processes including Incident, Problem, Change, and Service Request Management, and experience with ServiceNow or comparable ticketing platforms.
- Excellent communication, stakeholder management capabilities with strong analytical and problem-solving skills, and in the other hand showing structured / detail-oriented working style with ability to balance strategic thinking / risk management with hands-on operational execution.
Our Corporate and Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Stay safe and healthy with our medical subscription.
- Career growth and development
- Flexible work culture & well-being
- Continuous professional and personal development opportunities.
- Being part of an international and open-minded team.
We value equal opportunities and welcome applications from people with disabilities.