NOC 24x7
Claranet Portugal
Remoto
Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.
We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.
If you share our vision, join us!
Right now, we are looking for a NOC 24x7to integrate our internal team, based in Lisbon.
Your Responsibilities Include
- Detect, log, classify, and diagnose incidents;
- Resolve incidents using knowledge base documents;
- Manage third-party ticketing systems with managed services;
- Report third-party tickets in ServiceNow;
- Act as the first line of support to execute correctly processes;
- Follow the first-in, first-out methodology for ticket handling;
- Escalate issues to 2nd level support as needed;
- Validate contracted supported services.
- 12th degree (minimum) or University attendance,
- Good computer literacy skills from a user perspective,
- Knowledge in Linux and Windows troubleshooting skills in servers,
- Knowledge in troubleshooting in Network (Example: Cisco, HP, WatchGuard and VPN),
- Proven proficiency in English, both spoken and written
- Hold ITIL certification,
- Dynamism and initiative,
- High sense of responsibility,
- Problem-solving skills,
- Good communication,
- Team spirit and interpersonal skills,
- Results-oriented,
- Stress management and emotional control.
- Regular professional development;
- Certification paths resources;
- Regular teambuilding programs;
- Friendly workplace.
Claranet: Make Modern Happen!