French-speaking Customer Service Ambassador
CallForTalents
Remoto
Key points
- Location: Porto, Portugal, a major coastal city in the northwest known for its historic centre, port wine production and vibrant culture, with a modern, centrally located office
- Work model: On-site for the first 3 to 4 months, with the possibility of remote work afterwards, subject to meeting performance targets
- Language: French
- Schedule: Variable and rotating shifts, full-time, 40 hours per week (8 hours per day)
- Contract: Employment contract from day one
- Compensation: Monthly gross salary that depends on your experience, plus a guaranteed productivity bonus for the first six months, an attendance bonus and a meal allowance
- Training: Paid initial training
- Benefits: Discounts and partnerships with major brands and institutions
- Career: Real opportunities for career progression, within a dynamic and welcoming team
- Relocation: Full relocation support provided
- Make and receive calls to respond to customer enquiries
- Process customer requests through back-office activities
- Advise and support customers throughout the entire process
- Identify customer needs and propose appropriate solutions
- Handle objections and manage complaints
- Carry out sales and marketing activities as required by the project
- Ensure high-quality customer service and customer experience
- Use various IT applications and tools
- Excellent command of spoken and written French (C1 or C2 level is mandatory)
- Good theoretical and practical knowledge of IT
- Excellent interpersonal and communication skills
- Customer-oriented mindset and focus on results
- Proactive attitude and ability to propose solutions
- Availability to work variable and rotating shifts
- Availability for a full-time position
- Previous experience in customer relations, customer service, customer support, call centres, sales or consulting