Customer Service Representative (Dutch-Speaking) – Global e-Commerce

Concentrix

Job Title

Customer Service Representative (Dutch-Speaking) – Global e-Commerce

Job Description

Experience the power of a game-changing career!

Global e-Commerce| Lisbon | On-Site

Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.

And so, for our client, a leading global e-commerce company connecting millions of shoppers with products from around the world, we are looking for Customer Support Specialists in Lisbon, Portugal.

What’s in it for you?

Competitive salary + performance bonus
Fully paid training
Career development opportunities
Free Learning and Leadership Development programs
Bring-a-Friend referral bonus
Central location in Lisbon

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
Review the reported issues within agreed turnaround times and standards of quality
Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

What are we looking for?

C1 level Dutch (written and spoken)
B2 level English
Have minimum education qualification of college degree or an equivalent diploma
Have strong understanding of e-commerce
Have experience working with call center (voice and non-voice) and service industry
Are available for 24/7 rotating shifts
Can work as a team member, as well as independently
Are fluent with any social media products usage and basic understanding of digital advertising

Don’t tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.

Ready to shape the future?

Apply today and join our international team in Lisbon!

Concentrix is an equal-opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

Eligibility to work 

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position. 