Spanish, English-speaking Spanish Airline
CallForTalents
Remoto
Key points
- Location: Lisbon, a vibrant city known for its rich history and culture
- Work model: On-site
- Languages: Spanish and English
- Schedule: Monday to Sunday, 08:00 to 21:00, with two rotating days off
- Compensation: Monthly gross salary, plus a welcome bonus, a net meal allowance for each working day and a monthly performance bonus
- Provide customer support by calls, emails and chat
- Handle information requests, sales inquiries and customer complaints
- Manage sensitive customer cases, including those escalated by regulatory bodies
- Manage bookings, including creating, modifying and cancelling reservations
- Support back-office operations, including ticket issuance, modifications and cancellations
- Provide accurate, real-time information to help customers make informed decisions
- Deliver positive customer experiences while exceeding expectations
- Listen actively to customers, understand their needs and provide tailored solutions
- Fluent Spanish (minimum C1) and English (minimum B2), both spoken and written
- Minimum 6 months of contact center or customer service experience, with the ability to handle high volumes of incoming calls
- Ability to handle challenging and sensitive customer situations professionally, including complaints and escalations
- Excellent communication skills, empathy, active listening, a collaborative team spirit and sound decision-making
- Flexibility and availability to work rotating shifts
- Previous experience as a tourism or travel representative
- Familiarity with GDS tools such as Sabre, Amadeus or Galileo