Dutch-Speaking Customer Care Ambassador in Lisbon | Relocation Included -
Lingo-nova
Remoto
Join a leading customer support team in Lisbon, Portugal, serving one of the largest e-commerce companies in the Netherlands. Together with your colleagues, you will deliver a competent and friendly customer service experience via phone and e-mail, using your Dutch language skills.
What You Bring
- Fluent Dutch
- Ability to listen to customers' questions and concerns and provide clear answers and solutions
- Comfort with troubleshooting orders, deliveries, payments and returns
- Willingness to work rotating shifts, including weekends
- Answer customer questions and find solutions via phone and e-mail
- Troubleshoot issues with orders, deliveries, payments and returns
- Act as the point of contact for external sellers
- Provide information about digital products
- Escalate and reroute issues to other departments
- On-site in Lisbon, Portugal (easy access by metro, train and bus, Oriente station area)
- 40 hours per week on rotating shifts, Monday to Sunday, between 07:00 and 23:00
- Paid training: 6 working days, 8 hours per day, covering product, software and customer management training
- Portuguese employment contract: uncertain-term contract of about 12 months, permanent after 2 years
- 22 days of holiday per year, plus Portuguese public holidays
- Base salary of €1,055 gross per month after training (€776 during training)
- Christmas and holiday allowances of €87.91 gross each, paid monthly
- Meal allowance of €7 per day (€154 per month), paid on a meal card
- Health insurance from day one
- Flight tickets booked directly for you
- Airport pick-up
- Private bedroom in a shared apartment, utilities included
- Language courses
- Yearly complimentary flight ticket to your home country
- Admin support with getting NIF and NISS if relocating from abroad