Dutch & English-Speaking Team Leader
Savior Artigos Texteis Lda
Remoto
We are looking for a dedicated and motivated Dutch & English-Speaking Team Leader to join an international team in Lisbon, Portugal.
The ideal candidate will have strong communication and leadership skills, with the ability to guide, motivate and support a team while ensuring high-quality performance and customer satisfaction.
Key Responsibilities
- Lead, supervise and motivate a team to achieve performance targets.
- Monitor daily team performance and ensure operational objectives are met.
- Provide guidance, coaching and regular feedback to team members.
- Support agents in handling customer enquiries and resolving complex issues.
- Monitor key performance indicators (KPIs) and identify areas for improvement.
- Ensure compliance with company procedures and quality standards.
- Prepare performance reports and communicate results to management.
- Encourage teamwork, engagement and continuous improvement.
- Assist with onboarding and training new team members when required.
- Fluent spoken and written Dutch.
- Fluent spoken and written English.
- Previous experience in a team leadership, supervisory or management role is preferred.
- Strong leadership, communication and interpersonal skills.
- Ability to motivate, coach and support team members.
- Good organizational and problem-solving skills.
- Ability to monitor performance indicators and achieve targets.
- Flexibility and adaptability in a dynamic working environment.
- Must currently be based in Lisbon, Portugal.
- Availability to work on-site.
- Opportunity to work in an international environment.
- Professional development and career growth opportunities.
- Experience in team management and leadership.
- Dynamic and collaborative working environment.
- Work Location: Lisbon, Portugal
- Work Model: On-site
- Schedule: Rotating shifts, Monday to Saturday, between 9:00 AM and 10:00 PM.
- Relocation: Not provided. Candidates must already be based in Lisbon.