French-Speaking Account Manager
Savior Artigos Texteis Lda
Remoto
We are looking for French-speaking Account Managers to join an international team in Porto, Portugal.
In this role, you will manage customer interactions, handle enquiries and requests, and contribute to customer satisfaction while applying your communication and sales skills.
This is an excellent opportunity for motivated candidates who enjoy customer interaction, problem-solving and working in a dynamic international environment.
Key Responsibilities
- Handle incoming and outgoing customer calls and respond to enquiries.
- Manage customer requests through various communication channels and back-office activities.
- Provide accurate information and assistance regarding products and services.
- Apply sales techniques and identify potential sales opportunities when required.
- Handle customer objections, complaints and requests professionally.
- Build and maintain positive relationships with customers.
- Use different computer applications and digital tools to manage customer interactions.
- Ensure a high level of customer satisfaction and service quality.
- Excellent spoken and written French (C1/C2 level).
- Good communication and interpersonal skills.
- Customer-oriented mindset and problem-solving abilities.
- Ability to handle customer objections and complaints effectively.
- Proactive attitude and willingness to suggest improvements.
- Basic computer skills and ability to work with multiple applications.
- Flexibility and adaptability in a fast-paced environment.
- Previous customer service, sales or call center experience is an advantage.
- Employment contract from the first day.
- Paid initial training.
- Opportunities for career progression and professional development.
- Attendance recognition and rewards.
- Modern and functional working environment.
- Discounts and partnerships with various brands and institutions.
Work Model: On-site
Interested candidates are welcome to apply!