French-Speaking Customer Services Advisor
CallForTalents
Remoto
Responsibilities
- Provide personalised customer support, ensuring a positive and professional customer experience.
- Listen to customers, understand their needs and respond effectively to their enquiries.
- Adapt communication and approach to different customer situations and requirements.
- Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
- Contribute to a positive company image through high-quality customer service.
- Collaborate with team members to ensure a consistent and customer-focused service
- Proficiency in French (spoken and written) at a C1/C2 level
- Good theoretical and practical knowledge of IT
- Strong interpersonal skills
- Proactive approach and ability to make suggestions
- Must reside in or around Porto, Portugal
- Experience in customer relations is considered an asset
Work model: On site
Schedule: Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts
Remuneration: €1020 paid in 14 instalments
Perks:
- Private health insurance from day one & meal allowance of €126 per month
- Guaranteed productivity bonus of €100 per month for the first three months
- Attendance bonus of €9.60 per day
- Welcome bonus €150 gross
- Employment contract from day one
- Paid training
- Genuine career development opportunities
To apply, please submit your CV in French.