Spanish-Speaking Customer Advisor (on-site)
Ignite
Remoto
- Location: Sete Rios, Lisbon, Portugal (On-site)
- Employment Type: Full-Time (Entry-Level)
- Department: Customer Support / Client Operations (Information Services / Consumer Electronics)
- Languages Required: Fluent Spanish (C1/C2) and Advanced English (C1)
Are you an exceptional communicator fluent in Spanish eager to launch an exciting international career in one of Europe's most vibrant, sun-drenched capitals?
We are seeking enthusiastic, customer-driven, and tech-savvy professionals to join our growing team in Sete Rios, Lisbon. In this role, you will represent a world-renowned leader in home appliances and consumer electronics. You will provide top-tier, empathetic, and efficient support to our Spanish-speaking client base, ensuring every interaction reflects the high standards of innovation and quality associated with the brand.
Key Responsibilities
- Omnichannel Support: Serve as the primary point of contact across incoming phone calls, emails, and live chat channels, handling a diverse array of customer inquiries.
- Inquiry Resolution: Thoroughly answer and resolve questions regarding product specifications, advanced features, order processing, shipping logistics, delivery updates, and technical troubleshooting.
- Customer-Centric Care: Deliver outstanding service by actively listening, showing emotional intelligence, and providing accurate, personalized, and efficient solutions.
- CRM & Database Maintenance: Accurately manage, document, and update customer profiles and interaction logs within internal ticketing and database systems.
- Team Collaboration: Work closely with supervisors, quality coaches, and peers to escalate complex cases, share operational feedback, and ensure a seamless service experience.
- Ongoing Training: Participate actively in regular training workshops, team huddles, and performance coaching to stay fully aligned with new product rollouts and service guidelines.
Language Skills
- Professional fluency in Spanish (C1/C2 level), both written and spoken, for clear and effective communication with clients.
- Advanced proficiency in English (C1 level) required for internal training programs, system navigation, and team communication.
- Interpersonal Abilities: Outstanding communication skills, a high degree of active listening, patience, and a natural service-oriented mindset.
- Problem-Solving Aptitude: Strong analytical skills to diagnose issues quickly, think critically under pressure, and navigate complex troubleshooting scenarios.
- Technical Agility: Tech-savvy with a strong ability to adapt quickly to multiple software platforms, CRM databases, and communication tools simultaneously.
- Work Authorization: Full legal eligibility to work in Portugal (such as EU citizenship, valid residency permit, or applicable working visa).
- Base Salary: €1,050 per month
- Language Bonus: €100 per month
- Meal Allowance: €7 per working day (tax-efficient addition to your monthly income)
- Performance Incentives: Up to €100 per month based on attendance and performance metrics
- Workplace & Culture: Modern on-site facilities located in the heart of Sete Rios, Lisbon, featuring a collaborative and multicultural team environment.