Spanish-Speaking Customer Advisor (m/w/d)
Ignite
Remoto
- Location: Sete Rios, Lisbon, Portugal (On-site)
- Employment Type: Full-Time (Entry-Level)
- Department: Customer Support / Client Operations (Information Services / Consumer Electronics)
- Languages Required: Fluent Spanish (C1/C2) and Advanced English (C1)
Are you an exceptional communicator fluent in Spanish looking to kick-start an inspiring international career in one of Europe's sunniest and most culturally vibrant cities?
We are seeking dynamic, customer-focused, and tech-fluent professionals to join our expanding team in Sete Rios, Lisbon. In this role, you will be the primary voice of a globally renowned leader in consumer electronics and home appliances. You will provide empathetic, high-quality assistance to our Spanish-speaking clients, ensuring every interaction reflects the innovation and excellence of the brand.
Key Responsibilities
- Multichannel Support: Act as the primary point of contact across phone, email, and live chat to manage and resolve a wide variety of customer inquiries.
- Inquiry Management: Thoroughly answer and resolve questions regarding product specifications, advanced features, order processing, shipping logistics, delivery updates, and technical troubleshooting.
- Service Excellence: Deliver standout customer care by actively listening, exercising emotional intelligence, and tailoring effective solutions to individual needs.
- CRM & Database Maintenance: Accurately manage, document, and update customer profiles, interactions, and follow-up actions within internal database and ticketing systems.
- Cross-Functional Collaboration: Partner closely with team members, supervisors, and quality coaches to escalate complex cases, share operational feedback, and ensure a seamless service experience.
- Continuous Improvement: Participate actively in ongoing training sessions, team briefings, and performance coaching to stay fully up to date with new product releases, policy updates, and service standards.
Language Proficiency
- Professional fluency in Spanish (C1/C2 level), both written and spoken, for clear and polished communication with clients.
- Advanced proficiency in English (C1 level) required for internal training programs, system navigation, and team collaboration.
- Interpersonal Abilities: Excellent communication skills, active listening, patience, and a genuine customer-first orientation.
- Problem-Solving Aptitude: Strong analytical skills to diagnose issues rapidly, think critically under pressure, and navigate complex troubleshooting situations.
- Technical Agility: Tech-savvy with a strong ability to adapt quickly to multiple software platforms, ticketing systems, CRM databases, and communication tools simultaneously.
- Legal Requirements: Full eligibility to work legally in Portugal (such as EU citizenship, valid residency permit, or appropriate working visa).
- Base Salary: €1,050 per month
- Language Bonus: €100 per month
- Meal Allowance: €7 per working day (tax-efficient addition to your monthly income)
- Performance Incentive Plan: Up to €100 per month based on attendance and performance metrics
- Work Environment: Modern on-site facilities located in the heart of Sete Rios, Lisbon, equipped with excellent amenities and a multicultural, collaborative team atmosphere.