French-Speaking Customer Care Consultant | On-site in Porto, Portugal -
Lingo-nova
Remoto
Join a fast-growing customer service project as a French-speaking Customer Service Ambassador in Porto. You will support customers, respond to enquiries, process requests and provide solutions, as part of a dynamic and welcoming team.
Responsibilities
- Make and receive calls to respond to customer enquiries
- Process customer requests through back-office activities
- Advise and support customers throughout the entire process
- Identify customer needs and propose appropriate solutions
- Handle objections and manage complaints
- Carry out sales and marketing activities as required by the project
- Ensure high-quality customer service and customer experience
- Use various IT applications and tools
- Excellent command of spoken and written French (C1 or C2 level is mandatory)
- Good theoretical and practical knowledge of IT
- Excellent interpersonal and communication skills
- Customer-oriented mindset and focus on results
- Proactive attitude and ability to propose solutions
- Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
- Previous experience in customer relations, customer service, call centres, sales or consulting is an advantage
- Ability to work on-site in Porto, Portugal
- On-site in a modern, centrally located office in Porto, next to Trindade Metro Station
- Variable and rotating shifts, 40 hours per week (8 hours per day)
- After an initial 3 to 4 months on-site, possibility of remote work, subject to meeting performance targets
- Salary from €953 up to €1,120 gross/month, depending on experience
- Guaranteed productivity bonus of €100/month for the first 6 months
- Attendance bonus and meal allowance
- Employment contract from day one, including paid initial training
- Real opportunities for career progression
- Integration into a dynamic and welcoming team
- Discounts and partnerships with major brands and institutions (banking, healthcare, sports, fashion and more)