French-Speaking Customer Service Agent | Braga, Portugal | On-site -
Lingo-nova
Remoto
Work model: On-site
Language: French (native or fluent)
Schedule: Monday to Friday, 08:00 – 17:00 (weekends off)
About The Company
Our client is a leading international car and van rental company with operations in 140+ countries. They serve leisure and business travellers through a diverse fleet, from city cars to premium vehicles, with locations at airports, train stations and city centres.
About The Role
In this role, you will provide personalised support to customers, mainly in French, throughout their rental journey. You will help with reservations, vehicle options and service-related questions, and recommend additional services that fit each customer's needs.
Key Responsibilities
- Deliver friendly, personalised customer service by phone, email and messaging
- Assist customers with reservations, available vehicles, rental conditions, pricing and extra services
- Understand customer needs and suggest the most suitable options
- Resolve enquiries and issues professionally and within agreed timeframes
- Build positive, long-term customer relationships
- Spot sales opportunities and promote relevant additional services
- Fluent or native-level French
- Excellent verbal and written communication skills
- Good computer skills and comfort working with different systems
- Customer-focused attitude and professionalism
- Team spirit and strong interpersonal skills
- Adaptability in a fast-paced environment
- Willingness to learn
- Previous customer service experience is preferred but not mandatory
- Sales skills are an advantage
- Candidates must already be residing in Portugal (no relocation support is offered)
- Gross salary: €930/month
- Performance bonus: €85
- Food allowance: €7.63 per working day
- Work with a global industry leader