SAP CX Consultant

PwC Portugal

A career in our Technology Consulting practice will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities.

The role

As part of our SAP Customer Experience (CX) team, you will support clients in designing, implementing, and optimizing customer-centric solutions across Sales and Service functions, helping them drive business growth and enhance customer experiences.

Key Responsibilities

Advising clients on the implementation and adoption of SAP Customer Experience solutions, with a focus on Sales and Service processes
Gathering and documenting business requirements through workshops and stakeholder interviews
Analyzing and optimizing business processes to align with industry best practices
Configuring SAP CX solutions and supporting functional design activities
Preparing functional specifications for enhancements and integrations
Supporting testing, deployment, training, and change management activities
Drive requirements gathering and solution design workshops with client stakeholders
Provide guidance to junior team members and contribute to knowledge-sharing initiatives

Your profile

Bachelor's or Master's degree in Business Administration, Information Systems, Information Technology, Business Informatics, or a related field
Experience or strong interest in Sales, Service, and Customer Experience business processes
Hands-on project experience with SAP CX implementations is required
Strong analytical and communication skills
Professional proficiency in English
Availability to work in a consulting environment with flexibility to travel when required

We believe that success lies in people and in your willingness to push boundaries. If this resonates with you, you've found your place. It's time to bring your expertise to the 'Team PwC' and drive impactful change.

We spark curiosity so you can do inspiring work.

Grow here. Go further.