Spanish Customer Support Agent
Quantivos
Remoto
Company: Concentrix
Work location: Lisbon, Portugal
Work model: On-site
Market: Spanish market
Languages: Spanish C1 or higher + English B2
Salary: €920 gross per month
Start date: 12 November 2026
Welcome bonus: €1,000, paid in 12 monthly instalments during the first year of employment.
Monthly performance bonus: Up to €120.
About The Role
Are you a fluent Spanish speaker with a passion for customer service? Would you like to join an international team representing a well-known airline?
We are looking for a resilient and customer-oriented Spanish-speaking Customer Support Agent to assist passengers and provide high-quality support throughout their customer journey.
Join a dynamic team in Lisbon and take advantage of an attractive welcome bonus and monthly performance incentives!
Your responsibilities
- Handle customer enquiries and provide support to Spanish-speaking customers.
- Listen carefully to customer needs and offer appropriate solutions.
- Communicate clearly and empathetically in every interaction.
- Manage challenging situations professionally and make effective decisions.
- Ensure a positive customer experience and maintain high service standards.
- €920 gross monthly salary, paid over 14 months.
- €1,000 welcome bonus, paid in 12 monthly instalments during the first year of employment.
- Monthly performance bonus of up to €120.
- On-site position in Lisbon.
- Opportunity to work in the airline and travel industry.
- International and multicultural working environment.
- Monday to Sunday, between 08:00 and 21:00.
- Rotational shifts of 8 hours.
- Two rotating days off per week.
- Spanish proficiency at C1 level or higher.
- English proficiency at B2 level or higher.
- At least 6 months of previous customer service experience.
- Strong communication and interpersonal skills.
- Empathy and a customer-focused attitude.
- Resilience and the ability to handle challenging situations.
- Good decision-making and problem-solving skills.
- Ability to work on-site in Lisbon.