Head of AI & Intelligent Automation
Zurich Insurance
Reporting directly to the Chief Technology and Operations Officer of Zurich Portugal, this role will have a strong focus on driving AI adoption across the organization, identifying and delivering high-impact AI use cases, and building internal capabilities that enable the company to evolve toward an increasingly AI-powered and intelligent operating model.
Key Responsibilities
- Define and execute the local AI strategy aligned with Group vision and priorities.
- Identify, prioritize, and implement AI use cases with measurable business impact.
- Build and lead an internal AI Engineering and AI Product Management team.
- Drive widespread AI adoption across business and technology functions.
- Lead the design and development of Generative AI and Agentic AI solutions integrated into business processes and enterprise applications.
- Partner with the local AI Governance team to ensure responsible, secure, and compliant use of AI in line with regulatory requirements and corporate policies.
- Act as the primary advisor to the Executive Committee on AI-related topics and AI-driven business transformation.
- Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, or a related field.
- More than 10 years of experience in technology, data, or AI-related roles.
- Proven track record leading AI-enabled business transformation initiatives.
- Experience building and scaling AI teams and Centers of Excellence.
- Strong understanding of leading Large Language Models (LLMs) and the broader AI ecosystem.
- Hands-on experience with:
- Model Context Protocol (MCP);
- Agent-to-Agent (A2A) communication;
- Tool Calling;
- Function Calling;
- Open standards for AI agent integration and ecosystem interoperability.
- Evaluation, selection, and governance of both Open Source and Closed Source AI models.
- Fine-tuning, model adaptation, and model evaluation.
- Retrieval-Augmented Generation (RAG), GraphRAG, and Enterprise Knowledge Retrieval.
- Agentic AI architectures and multi-agent systems.
- Design and implementation of guardrails, AI safety frameworks, observability, and agent monitoring.
- Emerging protocols and standards for interoperability between models, tools, and agents, including:
- Strategic mindset with the ability to influence senior executives and business leaders.
- Strong focus on delivering measurable business value.
- Proven ability to lead organizational change and technology adoption.
- Excellent communication skills across business and technical audiences.
- Entrepreneurial, pragmatic, and results-oriented approach.
The successful candidate will act as a catalyst for the company's AI journey, fostering a culture of responsible innovation while building sustainable internal capabilities that accelerate value creation through Artificial Intelligence. They should be equally comfortable discussing business strategy with executives and engaging with engineers on topics such as LLMs, model evaluation, fine-tuning, RAG architectures, AI governance, agentic systems, interoperability protocols, and AI safety.
Why Zurich?
- Be part of a global and collaborative team, with more than 65,000 colleagues serving more than 82 million customers across more than 200 countries and territories, we are united to create a brighter future together.
- Access to personal and professional development opportunities.
- An inclusive, flexible, and supportive working environment.
- Competitive benefits and wellbeing programs.
Come and get to know us and join us as we explore new ways to protect our customers and the planet.
Together, we're creating a brighter future.
Localização principal: PT - Lisboa
Trabalho remoto: Hybrid
Nome do recrutador: Celina Pereira
Data de conclusão: 23/11/2026