Quality Assurance Lead

We’re looking for a QA Lead to own quality engineering across a portfolio of cloud communications products, spanning UCaaS, CPaaS, AI voice and analytics. You’ll lead a team of automation engineers, define the quality architecture behind every release, and run AI-driven test automation as the standard way of working.

You will:

• Own and evolve the R&D Test Strategy: test pyramid, quality gates, tooling standards, maturity model and metrics.
• Design shared test architecture: reusable frameworks, component libraries, test data and environment patterns that squads adopt instead of rebuilding.
• Define contract and integration testing across products that release on independent cadences, including the release compatibility matrix and the cross-product regression run.
• Own end-to-end testing of customer journeys that cross product boundaries, such as provisioning, calling, AI agents, billing and analytics, with shared environments and test data.
• Lead our AI-assisted QA workflow: story-to-test-plan design before code is written, then automated test generation, validation and reporting.
• Use LLMs and agents for test generation, maintenance, deduplication, change-impact test selection and defect triage, with human review as a hard rule.
• Build and govern the guardrails: what AI may generate, what must be reviewed, and how generated tests are kept reliable.
• Evaluate new tools and frameworks, and decide what to adopt, pilot or reject.
• Define how we test conversational agents: intent accuracy against golden datasets, multi-turn regression, fallback handling, hallucination and safety checks.
• Line-manage QA and automation engineers: hiring, onboarding, objectives, feedback, career growth and performance.

We are looking for:

• 8+ years in test automation, as a hands-on expert who still writes and reviews framework code.
• 5+ years leading automation or QA engineers, with proven results in hiring, developing and retaining them.
• Proven, practical use of AI in testing: LLM-assisted test design and generation, agentic workflows, MCP-style tool integrations, AI-assisted maintenance and triage.
• Background in UCaaS, CCaaS, CPaaS or telecommunications: SIP, WebRTC, RTP media, SBCs
• Experience designing test architecture for distributed, service-based or cloud-native platforms, not only writing tests inside one.
• Test automation frameworks: Playwright and Robot Framework or equivalent, plus API testing with Postman, REST-assured or pytest.
• Experience with at least one strong programming language for test engineering (JavaScript, Python, C# or Java).
• CI/CD quality gates in GitLab or comparable, trunk-based development, feature flags and progressive delivery experience.
• Experience performance tooling such as k6 or JMeter, and observability with Grafana, Prometheus and logging or tracing stacks.

What we offer you...

• Work with a talented and passionate teams of like minded professionals.
• Gain exposure to cutting-edge technologies in cloud communications.
• Be part of an internationally diverse company with a strong culture.
• 25 vacation days plus your birthday off
• Health insurance and life insurance
• Meal allowance of €10.46/day
• Home office allowance
• Hybrid working: 2 days per week in the office