Customer Support Agent, Payment Solutions, English

CallForTalents

Remoto

Join a customer support team for a leading provider of payment solutions. You will deliver high-quality B2B support to business clients in English, helping them with inquiries, troubleshooting technical and operational issues, and providing tailored solutions so they can make the most of a business technology platform that supports sales, operations, inventory, customer communication, appointments and online orders.

Key points

Language: English (C1)
Schedule: 24/7 operations, Monday to Sunday, on rotational shifts including night shifts, with two rotating days off
Compensation: Monthly gross salary, plus a net meal allowance for each working day and a complexity bonus
Relocation: No relocation support provided

Responsibilities

Deliver personalized customer support by phone, email and/or chat
Assist business clients with questions and issues related to the platform and its services
Identify account holders and verify account information following established procedures
Provide accurate information and effective solutions to customer inquiries
Follow all regulatory requirements, internal policies and procedures
Maintain a consistently high standard of service in English

Requirements

Previous experience in paid campaign management (mandatory)
Experience in digital marketing
Experience in a contact centre or customer service program for an advertising technology company
Familiarity with social media platforms and a basic understanding of digital advertising
Strong customer service skills and a customer-oriented mindset
Fluent English (C1)

Preferred

A degree in Marketing or a related field

Apply now and join us.