Dutch Customer Care Agent | Lisbon with welcome bonus
Global Crest Solution
Remoto
Location: Lisbon, Portugal
Work Model: On-site
Starting Date: 5 November 2026
Languages: Dutch (Fluent) & English (B2)
Are you fluent in Dutch and passionate about customer service? Join an international digital services project in Lisbon and become part of a dynamic team supporting customers with their online experience.
About The Role
As a Customer Support Agent, you will be the first point of contact for customers, assisting them with enquiries, technical issues, orders, deliveries, and product-related questions while ensuring a positive customer experience.
Key Responsibilities
- Handle inbound customer calls and respond to sales, after-sales, and product enquiries.
- Provide technical troubleshooting and guide customers towards effective solutions.
- Assist with orders, deliveries, warranty claims, refunds, and replacements.
- Maintain accurate customer records in the CRM system in English.
- Recommend suitable products and support customers throughout their purchasing journey.
- Fluent Dutch language skills.
- B2 English level.
- Strong communication and problem-solving skills.
- Customer-oriented mindset.
- Competitive salary based on experience and profile.
- Welcome bonus.
- Performance bonus.
- Daily meal allowance.
- Complexity bonus.
Take the next step in your career and join an international team in Lisbon!
Apply now and explore this opportunity in Portugal!