Turkish-Speaking Customer Expert – Meta Creator, Onsite
Business Intelligence Sales Consultants
Remoto
Join a global technology leader and support content creators and influencers using one of the world's most recognized social media platforms. As a Turkish-speaking Customer Expert, you will help creators manage their accounts, subscriptions, marketing tools, and technical issues while delivering an outstanding customer experience.
Key Responsibilities
- Provide support to Content Creators and Influencers via phone, email, and chat.
- Assist with account management, subscription management, and technical troubleshooting.
- Support users with platform tools, features, and marketing solutions.
- Conduct outbound calls when necessary to ensure customer understanding and resolution.
- Identify trends affecting creators and propose solutions.
- Maintain accurate case documentation and follow-up.
- Deliver an exceptional customer experience while meeting quality standards.
- Native-level Turkish.
- English B2 or higher.
- Strong communication and problem-solving skills.
- Customer-focused mindset.
- Good computer and digital skills.
- Ability to work in a fast-paced environment.
- EU work authorization, valid Portuguese Residence Permit, or Temporary Protection Certificate required.
- Willingness to work rotational shifts and on-site in Lisbon.
- Employment contract with a global industry leader.
- Paid training in English.
- Health insurance from day one of the employment contract.
- Meal allowance.
- Holiday and Christmas allowances paid monthly.
- Attendance bonus.
- Career growth and development opportunities.
- International and multicultural work environment.
- Teleperformance accommodation option available.
- 40 hours per week
- Monday to Sunday
- Rotational shifts (24/7 operation)
Send your CV in English to [email protected]
Subject: Turkish | Meta Creator | Lisbon, Portugal | On-site