French Customer Support Specialist in Lisbon
Global Crest Solution
Remoto
Location: Lisbon, Portugal
Work Model: On-site (Remote possibility after 3–4 months, based on performance)
Starting Date: 9 November 2026
Languages: French (Fluent) & English (B2)
Are you fluent in French and passionate about customer service? Join an international digital services project in Lisbon and become part of a dynamic team helping customers with their online experience.
About The Role
As a Customer Support Agent, you will be the first point of contact for customers, assisting them with enquiries, technical issues, orders, deliveries, and product-related questions while ensuring a positive customer experience.
Key Responsibilities
- Handle inbound customer calls, including sales, after-sales support, product information, and delivery enquiries.
- Provide technical troubleshooting using diagnostic tools such as TechSee.
- Assist with orders, deliveries, warranty claims, refunds, and replacements.
- Maintain accurate records of customer interactions in English using the CRM system.
- Recommend suitable products and support customers throughout their purchasing journey.
- Escalate complex issues when necessary.
- Fluent French language skills.
- B2 English level.
- Strong communication and problem-solving skills.
- Customer-oriented mindset.
- Official employment contract from Day 1.
- Paid training.
- Competitive salary.
- Guaranteed bonus during the first 6 months.
- Attendance bonus.
- Monthly meal allowance paid in cash.
- Discounts on banking, healthcare, sports, and fashion brands.
- Career growth opportunities within a modern, international team.
- Possibility of working remotely after 3–4 months, depending on performance.
Take the next step in your career and join an international team in Lisbon!
Apply now and explore your next career opportunity in Portugal!