Service Delivery Manager (Lisboa)
Noesis
Remoto
Founded in 1995, we are an international tech consulting company certified by Great Place to Work and in second place in The Best Workplaces 23. We offer innovative solutions to support our clients in their digital transformation. We have over a thousand talents specialized in different technologies, with offices in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA. Over the years, we have grown and expanded, always staying true to our core values of excellence, innovation, and customer satisfaction. Today, we are a leading player in our industry, with a reputation for delivering cutting-edge solutions that exceed our client's expectations.
Descrição da Função
Noesis is looking for candidates with the following profile: Main Tasks and Responsibilities: * Lead Incident, Problem, Change and Request (IPCR) management activities, ensuring compliance with ITIL-based processes and alignment with defined Product SLAs; * Ensure service continuity, consistency and operational efficiency across all timeslots (including 24/7 coverage), acting as the key interface between central service teams, Product and Market stakeholders; * Drive service onboarding and transition activities, contributing to the definition and validation of Target Operating Models (TOM) for new applications, products and platforms, ensuring a smooth transition into Business-as-Usual (BAU); * Ensure operational governance and service resilience by managing escalations, driving action plans and assessing alignment with Operational Resilience, Disaster Recovery and Business Continuity requirements. Requirements: * Degree in Computer Science or similar; * Minimum of 4 years of experience in Service Management; * Strong expertise in ITIL-based processes, particularly Incident, Problem, Change and Request Management; * Proven experience in Service Level Management, including SLA monitoring and performance management; * Experience interfacing with multiple stakeholders, including central service teams, Product and Market stakeholders; * Knowledge of Operational Resilience, Disaster Recovery and Business Continuity frameworks; * Technical expertise in Target Operating Model (TOM) definition, service transition and onboarding management, combined with excellent communication, analytical and stakeholder management skills; * Fluency in English. If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application. Join us. Let's innovate together! All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.
Localização
- Lisboa, Portugal