Service Delivery Manager (Lisboa)
Noesis
Noesis is looking for candidates with the following profile:
- Lead Incident, Problem, Change and Request (IPCR) management activities, ensuring compliance with ITIL-based processes and alignment with defined Product SLAs;
- Ensure service continuity, consistency and operational efficiency across all timeslots (including 24/7 coverage), acting as the key interface between central service teams, Product and Market stakeholders;
- Drive service onboarding and transition activities, contributing to the definition and validation of Target Operating Models (TOM) for new applications, products and platforms, ensuring a smooth transition into Business-as-Usual (BAU);
- Ensure operational governance and service resilience by managing escalations, driving action plans and assessing alignment with Operational Resilience, Disaster Recovery and Business Continuity requirements.
- Degree in Computer Science or similar;
- Minimum of 4 years of experience in Service Management;
- Strong expertise in ITIL-based processes, particularly Incident, Problem, Change and Request Management;
- Proven experience in Service Level Management, including SLA monitoring and performance management;
- Experience interfacing with multiple stakeholders, including central service teams, Product and Market stakeholders;
- Knowledge of Operational Resilience, Disaster Recovery and Business Continuity frameworks;
- Technical expertise in Target Operating Model (TOM) definition, service transition and onboarding management, combined with excellent communication, analytical and stakeholder management skills;
- Fluency in English.
Join us. Let's innovate together!
All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.