Jira Specialist (38-40hours)

What will you do?

As a Jira Specialist, you will be responsible for the administration, configuration, governance, and continuous improvement of Quion's Atlassian environment, primarily focusing on Jira Software and Jira Service Management (JSM).

You will ensure that Jira supports ITIL-based processes, improves collaboration, enables transparent reporting, and meets the evolving needs of the organization.

Your responsibilities will include:

• Administering, securing, maintaining, and improving Jira Software and Jira Service Management.
• Designing and optimizing workflows, automations, dashboards, and ITIL-based processes.
• Maintaining the integrity, accuracy, and quality of the Configuration Management Database (CMDB).
• Developing reports, dashboards, and performance insights using Power BI and key performance indicators (KPIs).
• Managing integrations between Jira, Jira Service Management, CMDB, Power BI, and other enterprise platforms.
• Collaborating with stakeholders to translate business needs into scalable solutions.
• Improving operational efficiency through automation, standardization, and process optimization.
• Providing user training, maintaining documentation, and promoting best practices across the organization.
• Working closely with international IT Operations colleagues to continuously improve the Atlassian environment.

What do you need for this position?

• Bachelor’s degree in IT, Computer Science, Business Information Management, or equivalent experience.
• ITIL Foundation certified with a solid understanding of ITSM processes and best practices.
• 3+ years of experience administering Jira Software and Jira Service Management.
• Hands-on experience with Jira configuration, automation, reporting and dashboarding.
• Experience translating business requirements into scalable solutions and actionable insights.
• Knowledge of CMDB management, data quality, Power BI, and ITSM data analysis.
• Experience with reporting, data analysis, visualization, and Power BI.
• Strong analytical, problem-solving and stakeholder management.
• Understanding of data quality principles and improvement of ITSM/CMDB data integrity.
• Strong understanding of English, with a minimum B2 level.

Nice to have

• Experience in financial services or other regulated environments.
• Experience with Confluence, Power BI, Atlassian Marketplace apps, integrations, APIs or scripting.
• Experience with Jira Assets or other CMDB solutions.
• Knowledge of Atlassian licensing, subscription management and license optimization.
• Atlassian and/or other ITIL certifications.
• Knowledge of Agile, Scrum, Kanban, DevOps and software delivery practices.
• Dutch language skills are considered a very strong advantage.

Who are we?

Quion is one of the largest mortgage servicing providers in the Netherlands. We manage mortgage and consumer credit portfolios on behalf of leading national and international financial institutions. Through technology, innovation and operational excellence, we help our clients deliver outstanding services to their customers.

To support our continued growth, we are expanding our international IT Operations team and are looking for a Jira Specialist to join our Porto office.

What do we offer you?

Working at Quion means joining a young, ambitious, and dynamic organization with open communication and a strong team spirit. We believe in sharing knowledge, taking initiative, and constantly improving how we serve our clients.

What you can expect:

· A meaningful role in a successful company driving the future of the Dutch mortgage market.

· Flexibility is an important part of our culture. Our hybrid approach is primarily shaped by the needs of the role and team collaboration.

· A competitive salary, including a meal allowance.

· A positive, team-driven culture that encourages initiative and personal development.

· In-depth onboarding and training tailored to your role.

· Room to grow, professionally and personally within a dynamic financial services environment.

· Our office in Matosinhos, Porto is located in an easily accessible area, with nearby public parking and convenient public transport connections (metro and bus).

Interested?

Would you like to join our team in Porto? Apply via the application button!

Do you have any questions or would you like more information about the content of the position?

Please contact our Recruiter Diogo Teixeira via [email protected]

*Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.