HR Lead

WHO WE ARE?

As a subsidiary of Swisscom, we share our parent company’s values, vision and ambitions. Swisscom is Switzerland’s leading telecommunications and IT company, recognised for its commitment to innovation and sustainability.

We are a trusted, efficient IT services partner to Swisscom, working closely with our partners in Switzerland to create valuable customer experiences. Our success depends on attracting and retaining talented people who make a meaningful difference.

We are building our new Delivery Center in Lisbon from the ground up and are looking for an HR Lead to shape how we attract, develop and support our people.

If you are curious, driven and excited to grow with us, join our team and help shape our future.

The team / project

The Lisbon Delivery Center is in its start-up phase and will support IT, Technology and Finance roles for the Swisscom group. As HR Lead, you will be the local HR point of contact and a member of the Lisbon leadership team. You will report to Swisscom Group HR in Switzerland and work closely with the HR Business Partners at our delivery centers in Rotterdam and Riga.

This role combines strategic and hands-on HR. You will have a lot of autonomy, real impact on how the center grows, and the chance to learn from a modern, advanced HR team in Switzerland.

What you'll do

• Local HR leadership: Act as the HR point of contact in Lisbon and a member of the local leadership team, liaising with internal stakeholders and service providers.
• HR strategy: Translate business strategy and goals into pragmatic HR programs, aligned with Group HR and implemented with local stakeholders.
• Talent acquisition: Shape recruitment strategy and workforce planning, coordinate with recruitment partners, preselect candidates and join interviews where needed.
• Employer branding & retention: Support employer branding and employee retention programs together with headquarters.
• On- and offboarding: Build introduction programs and manage the full on- and offboarding process.
• Health & well-being: Run well-being and prevention initiatives and manage absences and sickness cases.
• Organisational development: Support transformation and organisational development in coordination with headquarters.
• Policies & labour law: Draft local policies that ensure fair treatment of all employees and handle legal and labour law questions.
• HR processes & systems: Design efficient HR processes across the employee life cycle and drive their implementation end to end, including SAP support, testing and go-live.
• Talent development: Set up coaching, education and training programs.
• HR services & payroll: Oversee payroll, administration and compliance with Portuguese labour law, and implement changes to employment conditions.

What we offer

• Hybrid and flexible working: 2 days in the office, flexible hours between 6:00 and 20:00
• 25 days of annual leave (3 more than the legal minimum)
• Meal allowance of €10.40 per day
• Multicare private health insurance, with the option to add dependents at an attractive cost
• Personal accident and business travel insurance
• Home-office allowance of €22 per month, plus a €300 home-office equipment budget every 5 years
• Communication allowance of €20 per month, plus an €800 mobile phone budget every 3 years
• Mobility allowance of €480 per year for your commute
• Laptop and standard equipment kit
• €1,000 referral bonus for every successful hire you refer
• Among others benefits

Job requirements

HR Experience

• 5–8 years of experience in HR, across areas such as talent acquisition, HR business partnering and talent management.
• At least 3 years of HR experience in Portugal, ideally in telco, IT services, consulting or a delivery center.
• Solid knowledge of Portuguese labour law and employment regulations.

Stakeholder Management

• Strong stakeholder management skills in a matrix, international organisation.
• Strong HR communication skills at both individual and organisational level.

Tools

• Proficiency in Excel, PowerPoint and Word.
• Hands-on experience with LinkedIn Recruiter.

Soft Skills

• Genuine interest in people, with empathy and the ability to connect easily.
• Team player with an ownership mindset and an adaptable, lean way of working.
• Hands-on and proactive, eager to learn and share new ideas.
• Fluent Portuguese and professional English communication skills (minimum B2).
• Based in Lisbon (no relocation), with availability for occasional travel (1–2 times per year, if needed).

Nice to have

• Experience with Workday or SAP.
• Experience with Tableau or other people analytics tools.
• Interest in or experience with agentic AI in HR.
• German or French language skills.