Dynamics 365 Field Service Consultant
Ivy Partners
Remoto
Ivy Partners is a Swiss consulting firm that assists businesses with their strategic, technological, and organizational challenges.
We are committed to offering our team members a career that supports their personal and professional development. We help them enhance their skills and provide genuine opportunities for career progression.
As a Dynamics 365 Field Service Consultant at Ivy Partners, you will:
- Provide first-line functional support to Microsoft Dynamics 365 Field Service users, handling incidents, service requests and functional questions.
- Support different business units in the daily use of the solution, including work orders, resource scheduling and the mobile application.
- Run training sessions and provide guidance to end users.
- Drive user adoption of Dynamics 365 Field Service across the organisation and promote best practices.
- Identify and follow up on functional challenges, working closely with the project lead.
- Create and maintain user guides, training materials and knowledge base articles.
- Support functional testing and UAT activities for new releases and enhancements, gathering user feedback and proposing improvements.
You are our ideal candidate if you:
- Have at least 1 year of functional experience with Microsoft Dynamics 365 Field Service, including work orders, scheduling and asset management processes.
- Have experience with ticketing tools such as ServiceNow or Jira. Knowledge of Microsoft Power Platform is considered a plus.
- Have a business-oriented and functional mindset, with a strong focus on user needs rather than technical development.
- Are an excellent communicator, comfortable delivering training sessions and supporting users from different business areas.
- Learn quickly and adapt easily to different business environments.
- Are proactive, with growing autonomy and a problem-solving mindset.
- Are fluent in Portuguese and English.
Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.
Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.
Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.
Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.