Operations Manager OtC (Accounts Receivable) (m/f/d)

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Role Purpose:

• Manage the service delivery in OtC, on a day-to-day basis, within defined budgets and in accordance with relevant SLAs, compliance framework, and quality standards.
• Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate.
• Implement a continuous improvement culture within the service area
• Manage relations with internal stakeholders/recipients of services, resolve issues in cooperation
• Lead group of first line managers  
• Create a friendly working environment within the service area to attract and retain talents

Role responsibilities:

Service Delivery

1. Set goals & monitor performance of operational teams in scope, undertake corrective/preventive actions as necessary to meet expected KPI levels (including financial budget execution)
2. Ensure processes and operating procedures are clearly defined, documented and up-to-date
3. Ensure processes are executed in compliance with Group Business Process Model & Internal SSC documentation (LPDs/SOPs/COPs)
4. Ensure service continuity through back-up structures & knowledge retention solutions
5. Follow-up on Group Internal Audit requests & findings as related to processes in scope
6. Lead/participate in assigned projects (group/global or SSC/local initiatives) to achieve goals as set for respective service area.

Continuous improvement

1. Responsible for meeting improvement targets set for service area
2. Drives proactive identification of improvements
3. Ensures improvement initiatives are executed/supported as necessary by operational teams

Stakeholders Management

1. Maintains relations with stakeholders as applicable
2. Facilitates operational calls & monthly performance calls as per respective service area
3. Acts as ultimate point of contact for escalations for the service area – sets & monitors execution of improvement plans
4. Follows-up on SSC & NSC Survey results as applicable for service area to enhance customer experience

People management

1. Daily management for group of Team Leaders  
2. Hiring, goals setting, performance assessment, development & retention for direct reports
3. Ensuring organizational culture, aligned with Eurofins Group values & organizational goals set for SSC

Qualifications

• Master Degree in Business/Finance/Accounting or equivalent
• Minimum 3 years of experience in managing (30+ people) teams, preferably in BPO/SSC environment
• Strong financial domain knowledge – per specific service area (PtP, OtC or RtR)
• Experience in managing performance against Service Level Agreements
• Customer focus and ability to build strong relationships with stakeholders
• Excellent communication & strong stakeholder management and presentation skills
• Ability to work and adopt to dynamic environment
• Fluent English (written and spoken)
• High level of energy, drive and passion

Additional Information

• This role offers the opportunity to work closely with local leadership and multiple business functions, providing financial insights that support business decision-making.
• The position combines financial analysis, business partnering, planning and performance management, with a strong focus on continuous improvement.
• Experience with TM1, Coupa or similar financial/procurement systems will be considered an advantage.
• The successful candidate should be comfortable working in a dynamic, international environment and managing multiple priorities.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.