Learning Consultant
goFLUENT
If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!
What You'll Do
- Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
- Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
- Reply to our learners requests on several communication channels (phone, email, chat, etc.)
- Ensure a smooth and efficient communication with internal teams
- Call students to encourage them to take full advantage of the available resources
- Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback
- Are outstanding at communicating, both orally and written (Turkish is your mother tongue)
- Have a previous successful experience in customer support
- Are very empathic and able to solve complex conversations in order to give a smile to customers
- Are an organized, responsive, adaptable, sincere, and autonomous person
- 1 year of experience in customer service
- Internet savvy and proficient in MS Office, Google Docs and Open Office
- Advanced level of English (verbal and written)
- Bachelor's/College Degree in any field
Our culture is unlike anywhere else. Starting day one of your , tons of awesome perks and benefits await you, including:
- Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
- Ability to work from any of our 20+ offices around the world.
- Exciting team-building events.
goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.