Customer Service Assistant

MISSION:

As part of our Rise in Motion program, we are looking for talented professionals eager to

develop their careers in the shipping and logistics industry.

We are looking for a proactive and friendly customer service assistant who is committed to provide exceptional service to our customers.

You will support and coordinate customer delivery activities, working closely with our Shared Service Center, internal teams, agencies and customers. Your contribution will help optimize customer service and promote an excellent Customer Experience (CX).

What You Will do?

• Support local customs declaration processes
• Assist with cargo release activities (on‑carriage & empty returns)
• Support pre‑invoicing controls and invoicing processes
• Prepare and send Notices of Arrival (NOA)
• Follow up on idle situations and escalations
• Participate in the promotion of relevant products and services
• Support system updates and coordination with involved teams
• Provide guidelines and support to the customer service team (processes, disputes, customer profiles, etc.)
• Support KPI monitoring and contribute to achieving Customer Experience (CX) objectives
• Participate in process optimization projects and digital transformation initiatives

Who We’re Looking For:

• Customer focus and teamwork mindset
• Strong problem-solving and troubleshooting skills
• Attention to detail and strong organizational skills
• Good communication skills in English and fluent Portuguese
• Comfortable with IT tools and software applications
• Motivation to learn and grow in a dynamic, international environment

WHAT WE OFFER:

• The opportunity to join a dynamic and growing market in Portugal, where shipping

and logistics are evolving rapidly.

• Be part of a high-performing, collaborative team committed to achieving results

together.