English-Speaking Customer Service Agent
Savior Artigos Texteis Lda
Remoto
As an English-Speaking Customer Service Agent, you will provide B2B support to advertisers, helping them resolve product and technical issues related to advertising products.
You will handle customer inquiries through email and chat, troubleshoot issues, collaborate with internal teams, and provide effective solutions while maintaining a high level of customer satisfaction.
Responsibilities
- Provide B2B customer support to advertisers
- Handle customer inquiries through email and chat
- Troubleshoot and resolve advertising product issues
- Handle generic, technical, and product-related queries
- Collaborate with Product Operations and Engineering teams
- Provide regular updates throughout the customer case journey
- Educate advertisers on product features and common issues
- Maintain service quality and customer satisfaction
- Meet service-level and productivity targets
- Identify opportunities to improve the customer experience
- Work with technical specialists to resolve complex issues
- Fluent English
- Previous experience managing paid advertising campaigns
- Degree in Marketing or a related field
- Experience in Digital Marketing
- Experience in a contact centre or advertising technology environment is an advantage
- Basic understanding of digital advertising
- Familiarity with social media products
- Strong customer service skills
- Excellent communication and problem-solving abilities
- Ability to work independently and as part of a team