Program Manager
Kyndryl
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
- Transformation Program Leadership
- Define and lead the global transformation roadmap, aligned with the client’s strategy
- Translate business objectives into concrete initiatives, milestones, and deliverables
- Ensure consistency and integration across multiple workstreams (technology, operations, people, processes)
- Stakeholder Management (Client-facing)
- Act as a trusted advisor to senior client stakeholders
- Manage expectations and ensure clear, continuous communication
- Facilitate strategic decision-making and remove critical roadblocks
- Governance and Performance
- Establish governance structures (steering committees, cadences, reporting)
- Monitor KPIs, risks, dependencies, and overall program progress
- Ensure executive visibility and structured, decision-oriented reporting
- Risk and Dependency Management
- Identify operational, financial, and organizational risks
- Define and execute mitigation plans
- Ensure active management of interdependencies across initiatives
- Value Delivery and Business Impact
- Ensure program outcomes generate measurable impact (cost, efficiency, growth, experience)
- Track business cases and ROI of initiatives
- Adjust the plan as needed to maximize value
- Team Leadership
- Coordinate multidisciplinary and cross-functional teams
- Foster accountability, collaboration, and a results-driven mindset
- Develop team capability and maturity throughout the program
- Experience and Seniority
- 10–15+ years of professional experience, including at least:
- 5–8 years in managing complex, large-scale transformation programs
- Proven experience in:
- Multi-workstream programs (technology, operations, people)
- International or multi-entity environments
- Preferred background in strategy consulting or business transformation
- Transformation Leadership
- Proven track record leading end-to-end transformation programs
- Ability to:
- Define and execute strategic roadmaps
- Translate business vision into operational delivery
- Experience in contexts such as:
- Digital transformation
- Cost optimization / efficiency programs
- Organizational change
- Stakeholder Management (Executive Level)
- Strong experience engaging with:
- C-level / Board / Executive sponsors
- Proven ability to:
- Influence strategic decision-making
- Manage complex and misaligned stakeholders
- Act as a trusted advisor to the client
- Complex Program Management
- Experience in:
- Managing programs with high levels of dependencies and risk
- Coordinating multiple teams and vendors
- Strong capability in:
- Governance setup and steering management
- Financial tracking (budget, ROI, business case)
- Delivery under pressure and against critical deadlines
- Business Value Orientation
- Track record in delivering:
- Savings / cost take-out
- Productivity gains
- Improvement in operational KPIs or customer experience
- Ability to link initiatives to:
- Measurable financial and strategic impact
- Key Competencies (Must-have)
- Strategic thinking and transformation vision
- Strong executive communication skills
- Influence and negotiation in complex environments
- Problem structuring and data-driven decision-making
- Resilience and ability to manage ambiguity
- Methodologies and Tools
- Solid experience with:
- Program management frameworks (PMP, PgMP, or equivalent)
- Agile / Hybrid delivery methodologies
- Experience with tools for:
- Planning, tracking, and executive reporting
- Behavioral Profile
- Strong credibility and executive presence
- High ownership and accountability
- Results- and delivery-oriented mindset
- Ability to lead in environments of change and uncertainty
- Client-centric, consultative mindset
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.