Technical Support Agent - Camera, Voice & Browser Assistance (English - temporary)
INTELCIA
Are you passionate about helping others and solving technical challenges with agility and precision?
Join our fast-growing outsourcing and technology team, supporting candidates applying for EU roles who complete their assessments on a dedicated online platform.
What You’ll Do
- Provide technical assistance via WhatsApp and voice calls in English.
- Help users troubleshoot and configure cameras, voice settings, and browsers.
- Guide candidates through technical issues during their online testing process.
- Diagnose and resolve errors quickly and effectively, ensuring a smooth user experience.
- Document recurring issues and contribute to continuous process improvement.
- Fluent or bilingual English speaker (spoken and written).
- Excellent communication skills and a solution-focused mindset.
- Strong technical aptitude and the ability to navigate web tools and configurations.
- Agility and precision in diagnosing and resolving issues.
- Previous experience in technical support or customer service is a plus.
- A young, dynamic and informal environment that values innovation and personal growth.
- Opportunity to work in a fast-paced international project with real impact.
- Ongoing training and development to strengthen your technical and communication skills.
- Career progression opportunities within a rapidly growing tech organization.
#Intelcia #ProudtobeIN #WeDreamWeCareWeDo #BeGreatTogether
The personal data received is analysed in accordance with the General Data Protection Regulation (GDPR) and is used exclusively for the recruitment and selection process.