Service Development Manager
LIXIL
Remoto
We are now looking for a junior Service Development Manager to join our Customer Service Europe team in Portugal. This is an excellent opportunity for someone early in their career who wants to grow, learn and contribute to meaningful projects across Europe.
A Great Opportunity for Early‑Career Talent
This role is ideal for someone with approximately 1 year of experience in aftersales, business development, service operations, marketing, IT, or a related field. You’ll join a small, supportive team where you’ll be trusted with real responsibility, exposed to international ways of working and encouraged to develop your skills quickly.
The work is varied and dynamic, and offers the chance to be part of a transformation journey within a global organisation.
What You’ll Do
You’ll support and lead elements of service projects across Europe, helping improve how LIXIL delivers aftersales service. Your responsibilities will include:
- Supporting and managing Europe‑wide service projects.
- Helping drive digitalisation by implementing new digital service solutions.
- Contributing to the development of new services and improved processes.
- Carrying out ad‑hoc analyses and supporting regional service units with daily business needs.
- Investigating business challenges, identifying root causes and suggesting improvements.
- Collaborating with customer service teams across EMENA and working closely with internal departments.
What You Bring
We’re looking for someone who is early in their career but eager to grow. You’ll be a great fit if you have:
- Around 1 year of experience in aftersales, business development, service operations, marketing, IT or a similar field.
- Strong analytical and problem‑solving skills.
- Good communication and interpersonal skills.
- Experience working with tools like Google Sheets, PowerPoint or Excel.
- A proactive, “can‑do” attitude and a willingness to take ownership.
- A degree in business, economics, marketing or a related field (or equivalent experience).
Working Model
This is a hybrid role based in Albergaria‑a‑Velha, combining office and home‑based work. Occasional travel within Europe may be required.
What Success Looks Like
- Growing into the role and taking ownership of projects.
- Building strong relationships across the team and wider organisation.
- Communicating clearly and effectively with stakeholders.
- Delivering high‑quality work that supports LIXIL’s service transformation.