Spanish Customer Support - Lisbon
PlanetJobs
Remoto
- Provide customer support across multiple communication channels (phone, email, and chat)
- Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints
- Manage complex or sensitive cases, including escalations from external authorities or stakeholders
- Coordinate booking or reservation processes, including creation, modification, and cancellation
- Support administrative and back-office functions such as processing tickets, adjustments, and cancellations
- Deliver accurate, timely information to assist customers in making informed choices
- Strive to exceed customer expectations by creating positive and memorable service experiences
- Practice active listening to understand customer needs and offer personalized solutions.
- Native / fluent in Spanish (C1) and English (at least B2) both verbal and written
- At least 6 months of experience in a customer service or similar role (required)
- Experience in a specialized service industry (e.g., travel, hospitality, or related field) is an advantage
- Excellent communication skills with the ability to show empathy and work effectively in a team
- Familiarity with industry-specific software or booking tools is preferred
- Working schedule: Monday-Sunday 8AM-9PM, shifts, with 2 days off rotating.
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts.