Service Quality Officer
Next Engineering
Remoto
We believe that innovation comes through knowledge and that every project is an opportunity to push boundaries.
We also believe that the next step is yours.
Be our NEXT Service Quality Officer!
- +3 years of experience in Service Management, Service Quality or similar ;
- Knowledge of Access Management and user authorizations ;
- Understanding of IT systems and Data Governance ;
- Experience with process and documentation management;
- Customer-focused with strong communication skills;
- Experience monitoring SLAs and service performance ;
- Strong organizational and analytical skills;
- Fluent English (french is a plus).
- Manage user access, profiles, and authorizations;
- Perform periodic access reviews and ensure compliance;
- Communicate with users throughout incident resolution;
- Monitor service quality, processes, and SLAs;
- Maintain and update operational procedures and documentation;
- Collaborate with IT, Operations, Business Lines, and Group Functions;
- Support service reporting and billing activities;
- Drive continuous service improvement.
Do you have 3–6 years of experience?
Then this is what we have for you: 1100€–1400€ (base salary) + Food Allowance + Flex Benefits + other current benefits
Don’t wait either. Join Next!
- Send your CV to [email protected]