Incident Management

Expleo Group

Remoto

Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with global footprint across 30 countries.

We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

Responsibilities

2 years of professional experience in IT Service Management, Service Delivery, IT Operations, or a similar role.
Ensure the operational management of IT services, maintaining high levels of service quality and continuity.
Coordinate the resolution of incidents by working closely with internal teams and external service providers.
Monitor and follow up on service requests, ensuring timely and effective delivery.
Track and monitor Service Level Agreements (SLAs), identifying risks and supporting service performance improvements.
Collaborate with business stakeholders, technical teams, and vendors to ensure efficient service delivery.
Support the continuous improvement of IT services, processes, and operational efficiency.
Contribute to maintaining a reliable, customer-focused, and high-performing IT service environment.