Application Support (APIs/Microservices)

Noesis

Noesis is seeking a Senior Support Engineer, for that unique professional who thrives on solving problems and is excited about taking on new challenges. There is the need for a capacity to keep up with new technology and support of a transformation program. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

Main Tasks And Responsibilities

Troubleshooting and Issue Resolution
Support and Maintenance of Applications
Incident Prevention
Strong troubleshooting skills with the ability to support a wide range of information systems and applications
Daily ticket analysis and resolution, including root cause analysis and problem creation.

Profile

More than 2 years of experience, preferably in application support.
Degree in Computer Science, Software Engineering, or a related field.
Experience with Distributed Systems, including Microservices and APIs.
Ability to lead war rooms during major incidents, coordinating multiple stakeholders through to incident resolution.
Experience designing and implementing control mechanisms and KPIs in production environments.
Experience working with ITSM platforms (e.g., ServiceNow).
Experience with APM solutions is preferred (e.g., Dynatrace).
Experience using Kibana for log analysis and troubleshooting is preferred.
Availability to participate in on-call support rotations.

If you meet these requirements and are interested in joining an audacious and innovative company, please send us your application.

Join us. Let’s innovate together!

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.

Job advertisement under Law nr 4 / 2019, of 10th January