Customer Support Advisor Portuguese/English and Spanish or Italian

LISBOA, PT, 1050-061

RECRUITMENT PROCESS

3. Assessment (if relevant)
4. Meeting with a Peer, Team Member, or Director
5. Final debrief, Feedback & Decision

OUR BENEFITS & PERKS

︎ A Hybrid Remote Work Policy
︎ An Employee Shareholding Plan
︎ A Service Recognition Program
︎ Subsidies for Holiday and Sports Activities
︎ On-site Nursery/Daycare (depending on location)

Plus:
︎ Multicultural Teams
︎ Well-Equipped Modern Workspaces
︎ An Online Learning and Certification Platform
︎ Digital Medical and Social Support Services for you and your family

JOIN THE OVHCLOUD JOURNEY

OVHcloud values and supports the diversity of the people we hire.
For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.
Be free to be yourself!

IA IN OUR DNA

Artificial Intelligence is reinventing our business every day.
Join us to explore its immense possibilities and co-build the future!

SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT

Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.

Customer Support Advisor Portuguese/English/Spanish or Italian

Within your #OneTeam

We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities

• Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)

• Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

• Keeping customers updated about the status of their opened requests and the resolution for the same

• Offering after-sale support - order tracking and payment follow up when needed

• Participating in different missions with the team, helping support customer loyalty programs

• This position will require shift work on weekends and/or nights

• A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

• becoming independent in recognizing and troubleshooting most standard issues brought by customers

• understanding the company product portfolio and related customer needs

And in 1 year

• providing nuanced and complex resolutions to our customers

• start developing technical skills in our dedicated training programs

Skills required :

• Proficiency in Portuguese / English and Spanish
• Time management and prioritization are your forte
• Customer centred
• You like to help and having a positive impact on people you offer support to
• Having the opportunity to work in an international environment is important to you

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