Service Manager for Service Delivery Management (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!

Your mission will be…

Collaboration in Digital Transformation Projects:

• 
  Conduct “as is” due diligences to understand customer challenges and pain points;
• Propose “to be” processes with solutions for customers;
• Write user stories and acceptance criteria’s;
• Interact with development teams to ensure delivery to the customer;
• Be responsible for projects assigned to you.

Collaboration in Service Delivery Projects:

• 
  Support PMO in Project implementations and/or other M&A projects;
• Document solutions with professional documentation;
• Provide training to operations;
• Support operational applications (with technical knowledge) collecting the;
• Requirements, document it and provide inputs for resolution – being the interface between operations and technical teams.

We are looking for someone with…

• Proficient in Microsoft Office (Outlook, Excel);
• Mandatory: Proficiency in English;
• Experience with Agile methodology;
• Service Attitude and customer oriented;
• Strong communication skills (both orally and writing);
• Excellent organizational and planning skills;
• Strong work ethic - we are always acting in name of Siemens;
• Problem solving and fast thinking will help to resolve daily management issues;
• Your accuracy and ability to multi-task will help make you a success;
• Work in an international environment;
• Availability to travel;
• BPM is a plus;
• SAP knowledge is a plus.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!