Service Management Officer (Junior)

Noesis

Main Tasks And Responsibilities

Noesis is looking for candidates with the following profile:

Monitor service quality, stability, and performance in production environments;
Coordinate incident management and resolution, including Major Incidents;
Act as the main point of contact between technical teams, support teams, and business stakeholders;
Track support tickets and backlog, contributing to prioritization and continuous service improvement.

Requirements

Degree in Computer Science, Information Systems, Engineering, or a related field;
Minimum of 1 year of experience in IT Service Management, IT Operations, or similar support/service environments;
Previous experience in incident management and IT Service Management (ITSM) tools;
Knowledge of ITIL framework and service management processes;
Experience working in Agile environments (Scrum / Kanban) will be valued;
Ability to work with service monitoring, ticket management, and performance reporting (QoS/KPIs);
Proactivity and dynamism;
Organizational and communication skills;
Intermediate level of English.

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.